Do I have to fast before my test? Is any other preparation required?
If you are having cholesterol tests as part of your profile you may want to fast for 8 hours prior to your test - particularly if you have had a previous high level. It is not essential though, as your results will still give useful health information whether you have fasted or not. Fasting entails not eating or drinking anything except for water.
You do not need to fast for all other tests.
If you take blood thinning medication please tell the phlebotomist before your test.
Please drink water and keep hydrated before your appointment.
When will I get my test results?
You will receive your results on the day after we receive your sample in our laboratory.
We run a 24/7 laboratory operation and test all samples as quickly as possible after receiving them which enables our team of in-house GPs to review and communicate your results in the fastest possible timeframe.
If you need your results urgently we would recommend booking an in-store appointment or a mobile phlebotomist as this will guarantee your sample reaches the laboratory that same day.
For the return of postal kits we use the Royal Mail 1st Class Tracked service which normally delivers on the next working day (Monday-Friday) however as with any postal service there is the possibility of delays.
In the unlikely event that your sample requires retesting, this may delay the delivery of your result.
How do I book an in-store test and how does it work?
We offer multiple testing options. To order an in-store test just add the test to your basket, continue to check out, fill out your personal details, choose your nearest store and confirm the date and time of your appointment.
If you order an in-store test then you do not have to wait for a test kit to be delivered to your address and you avoid the possibility of postal delays. Simply arrive for your appointment and our friendly medical team will conduct your test for you on-site.
Are there any dispatch time constraints on postal test kits?
We can only dispatch postal kits on weekdays. We can dispatch kits on the same day if ordered before 1pm. If you order a postal test kit after 1pm on a Friday, or on the weekend, then your test will be dispatched the following Monday. Please consider this delay when ordering any time-sensitive at-home postal test kits.
Can I make an order over the phone?
Unfortunately, we cannot complete your order over the phone. However, our website has been designed to make the ordering process as easy as possible for you. But if you do have any questions, then please contact us and our team will be happy to guide you through the process.
Are London Medical Laboratory qualified to provide pathology testing?
We are also registered with the Care Quality Commission (CQC)—the independent regulator of health and social care in England— and process all of our tests through our UKAS accredited laboratory.